Frequently asked questions

The price of a part depends on the supplier, the quantity and above all on shipping to your address. Rather than show a theoretical price, we ask the suppliers who have the part and offer you the lowest total, part and shipping included. Requesting an offer is free and non-binding.

Suppliers have 48 hours to reply; you usually receive your offer within that time. It remains valid for 7 days. For a part searched outside the catalogue, allow about 5 days.

Both. On HOTIPARTS you will find new parts, often never fitted and kept in stock for years, as well as used and reconditioned parts. The condition is stated in the offer. The supplier must certify it, including any defects.

Companies: dealers, garages, workshops, wholesalers and industrial firms. We verify each one before it can publish its stock: UID register in Switzerland, VAT number via VIES in the EU, manual check in other countries.

HOTIPARTS is the single point of contact for both sides. Contact details are not exchanged and every message is reviewed before it is passed on. This protects everyone's anonymity and allows us to guarantee payment: the supplier is paid by us, and only after you have checked the part.

Credit or debit card and TWINT via Stripe, PayPal, or bank transfer: Swiss QR-bill for Switzerland, IBAN with a payment reference for other countries. Card details are processed by Stripe or PayPal; we never store them.

Yes. You pay HOTIPARTS, not the supplier. We only pay the supplier after delivery, once the 5-day inspection period has ended. If the part is not delivered, you are refunded.

The supplier ships the part directly to the address you provided. You receive the carrier's name and the tracking number by e-mail. Delivery time depends on the country of dispatch and the carrier.

If the part comes from another country, the customs duties, import VAT and any clearance fees of your country are payable by you, unless otherwise stated in the offer. You can see in which countries the part is available before you send your request, so you can take this into account.

Check the part on delivery: part number, condition, quantity and packaging. Have any visible damage confirmed by the carrier. You then have 5 days to confirm receipt or report a problem in your account. If nothing is reported within this period, the delivery is deemed accepted. A hidden defect must be reported as soon as you discover it.

Report it within the inspection period, with photos if possible. Payment to the supplier stays on hold while we look into the case with them. Depending on the situation, we arrange a replacement, a return with refund or a price reduction.

A paid order is binding. If you are a consumer resident in the European Union, you have a 14-day right of withdrawal from receipt; the cost of returning the part is then borne by you. Details are set out in our terms and conditions.

Use our part search service. Describe the part and the vehicle and add photos or a PDF: we search for it in our network of partner suppliers and usually reply within 5 days. The offer price includes this search service. You can also set an availability alert for a part number.

Orders are open to businesses and private individuals in Europe, the United States and Brazil. More countries will follow. If your country is not yet open, write to us at info@hotiparts.com. We do not deliver to Russia or to countries subject to international sanctions.

Nothing. Registration is free, with no subscription and no listing fees. You receive the amount stated in your quote, for the part and for shipping. The HOTIPARTS fee is included in the price paid by the buyer.

We only process the data needed for requests and orders. No advertising, no Google Analytics, no cookies other than session and language cookies. Visitor statistics are anonymous. A buyer account that has been inactive for 3 years is deleted. Details are set out in our privacy policy.