Help centre

A network that helps people find spare parts and connects those looking for them with companies that have them in stock.

HOTIPARTS sells nothing and collects nothing: the agreement is made directly between buyer and supplier.

Nothing. Registration, requests, answers and connections are free, with no commission. The website is funded by advertising on public pages.

In Switzerland, the European Union, the rest of Europe (United Kingdom, Norway, the Balkans…), Turkey, the United States and Brazil. More countries may be added: write to us if yours is missing.

Search for the part number, add the part to your request, state the quantity, the condition you want and the delivery country, then send. Suppliers who have the part receive your request and answer online.

Each supplier chooses whether to show a price. Many prefer to give a price for a specific request, depending on quantity and country. You then receive it in their proposal. Some prices are reserved for logged-in members.

It is the quantity the supplier gave in their list. It is not checked in real time: availability is confirmed in their answer to your request.

The part is known in the network, but no supplier has declared it in stock. Send a request: we spread it and you are told as soon as a proposal arrives.

Use "Part finder": describe the part and the vehicle or machine, and add photos. We spread the search in the network, usually with an answer within 5 days. It is free.

Yes. Your request is kept and goes to suppliers as soon as your account is validated. You are told by e-mail.

Once your company has been checked, import an Excel or CSV file (part number, brand, description; the rest is optional) or enter your parts one by one. An Excel template is available in your account.

No. They see "Supplier A, B…", the country and the "Verified company" badge. Your name and contact details are only shared if you accept a connection.

No. By default, no price is shown. You can show a price to everyone or only to logged-in members, for the whole list or per part number. If you give a price, say whether it is negotiable.

The condition of the part (new, used, refurbished) is required. Price, quantity, shipping, lead time, delivery rule and validity are optional. Do not write your contact details: they are blocked.

When your list does not change for a long time, we ask whether it is still correct (up to 3 reminders). One click is enough. Buyers rely on up-to-date information.

No. It is the exchange of contact details between buyer and supplier when both agree. You then agree directly on price, payment and delivery.

5 days. They receive a reminder along the way. Without an answer, the request expires and the buyer can choose another proposal.

Each side chooses: at least an e-mail or a phone number. For a company, the company name is always shared. A private person's address is never shared.

First try to solve the problem directly. Otherwise, send a complaint from the connection page or use the "Report" button. HOTIPARTS does not decide commercial disputes but can act on accounts and listings.

Yes, in countries where this is open. The account is active as soon as the e-mail is confirmed. You can send up to 5 requests per day, to suppliers who accept private persons.

Yes, in countries where this is open and once your account is accepted. Each listing is checked before publication, with a photo and condition required. At the start, you can publish 1 listing(s). It is always free and your address is never shared.

In your account, open "Security" and follow the steps: scan the code with an app (for example Google Authenticator or Microsoft Authenticator), then write down your backup codes.

On the login page, click "Forgot password". You receive a code by e-mail to choose a new one.

At the bottom of your profile, with your password. Your personal data is deleted immediately; only records the law requires are kept.

Only after a connection accepted by both sides, and only the ones you chose. Before that, they are not even sent to the other person's screen.

When Google advertising is active on public pages, the law requires your choice about advertising cookies. You can accept all, refuse all or choose, and change your mind with "Manage cookies" at the bottom of the page.